IgniteCore Labs — Frequently Asked Questions

Last updated: September 22, 2026

Welcome to the IgniteCore Labs FAQ. Here you'll find answers to the most common questions about our products, ingredients, orders, and subscriptions. If you don't see what you're looking for, reach out through our Contact Us page and we'll be happy to help.

What does IgniteCore Labs sell?

We make science-backed longevity and performance supplements, including NAD+ and NMN gummies and capsules, and creatine gummies, designed to support energy, cellular health, and recovery as part of a healthy, active lifestyle.

What is NAD+ and why is it important?

NAD+ (nicotinamide adenine dinucleotide) is a coenzyme found in every cell of your body that plays a key role in energy production and cellular repair. Natural NAD+ levels decline with age, which is why many people supplement with NAD+ precursors to support healthy aging and sustained energy.

What is NMN and how is it different from NAD+?

NMN (nicotinamide mononucleotide) is a precursor that your body converts into NAD+. Supplementing with NMN is one way to help support your body's natural NAD+ production.

Why creatine?

Creatine is one of the most researched ingredients in sports nutrition. It supports muscle strength, power output, and recovery, and has also been studied for cognitive and cellular energy benefits.

What's the difference between the gummies and the capsules?

Both deliver the same core ingredients — the format is a matter of personal preference. Gummies offer an easy, great-tasting way to supplement without swallowing pills, while capsules are flavorless and convenient for on-the-go use.

Are your products vegan, gluten-free, or allergen-friendly?

Product-specific dietary information (including allergens, gluten status, and whether a product is vegan) is listed on each product page under "Ingredients & Supplement Facts." If you have a specific allergy or dietary restriction, please check the product label before purchasing or contact us if you have questions.

Are IgniteCore Labs products third-party tested?

Yes. Our products are manufactured in facilities that follow current Good Manufacturing Practices (cGMP), and batches are tested for purity and potency to help ensure you're getting exactly what's on the label.

How do I take IgniteCore Labs supplements?

Recommended serving size and directions for use are printed on each product's label and product page. For best results, take your supplement consistently as part of your daily routine.

Can I take more than the recommended dose?

No. Do not exceed the recommended serving size on the label unless directed by your physician. Taking more than the recommended amount will not speed up results and may increase the risk of side effects.

Who should not take these products?

These products are intended for healthy adults 18 years of age and older. They are not intended for use by pregnant or nursing women, children, or individuals with a known medical condition, unless approved by a physician. If you take prescription medication or have a pre-existing health condition, consult your doctor before use.

Are there any side effects?

Most people tolerate our products well when taken as directed. As with any supplement, individual responses can vary. If you experience any unexpected reaction, discontinue use and consult your physician.

Can I take IgniteCore Labs products with other supplements or medications?

We recommend speaking with your physician or pharmacist before combining any new supplement with existing medications or other supplements, especially if you have a medical condition.

Are your products FDA approved?

Dietary supplements are not evaluated or approved by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding these products have not been evaluated by the FDA.

How should I store my supplements?

Store in a cool, dry place away from direct sunlight, and keep out of reach of children. Specific storage instructions are listed on the product label.

How long does it take to process my order?

Orders are typically processed within 1–2 business days. You'll receive a confirmation email as soon as your order is placed, and a shipping notification with tracking once it's on its way.

How long does shipping take?

Standard shipping typically arrives within 3–7 business days after processing, depending on your location. Exact delivery estimates are shown at checkout.

Do you ship internationally?

Shipping availability is shown at checkout based on your delivery address. If international shipping isn't available for your location yet, please check back as we continue to expand.

How do I track my order?

Once your order ships, you'll receive an email with a tracking link. You can also check your order status by logging into your account on our website.

Can I change or cancel my order after it's placed?

We start preparing orders quickly, but you can request a change or cancellation within 72 hours of placing your order by reaching out through our Contact Us page. After that window, we may not be able to make changes before it ships.

My order arrived damaged or incorrect — what do I do?

We're sorry for the inconvenience. Please contact us through our Contact Us page within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund at no cost to you.

What is your return policy?

We accept returns of unopened, sealed products within 30 days of delivery for a full refund. For complete details, eligibility requirements, and exceptions, please see our Returns & Refund Policy.

How do I start a return?

Reach out through our Contact Us page with your order number, and our team will walk you through the next steps.

Do you offer a subscription option?

Yes. Many of our products are available on a subscription plan so you never run out, with savings compared to one-time purchase.

Can I pause, skip, or cancel my subscription?

Absolutely — you're always in control. You can pause, skip a shipment, change your delivery frequency, or cancel your subscription at any time from your account dashboard, or by contacting us.

Will I be charged automatically for my subscription?

Yes, subscription orders renew and are charged automatically on your selected schedule until you pause or cancel. You'll receive an email reminder ahead of each upcoming charge.

What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment options shown at checkout.

Is my payment information secure?

Yes. All payments are processed through PCI-DSS compliant payment providers, and we do not store your full card details on our servers.

Do I need an account to place an order?

No, you can check out as a guest. Creating an account is optional but lets you track orders, manage subscriptions, and check out faster next time.

Can't find the answer you're looking for? Visit our Contact Us page and our team will be happy to help.